Privacy Policy
Introduction
Aurovia Pty Ltd respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and safeguard your data when you use our website, request a quote, make a booking or communicate with us about car hire services.
Information We Collect
We collect information that is necessary to provide our vehicle hire services. This may include your name, email address, phone number, driver licence details, payment information, pick-up and drop-off preferences, and any additional requests such as child seats or GPS. We also collect technical information such as your IP address, browser type and device information for security and analytics.
How We Use Your Information
We use your personal data to process your booking, communicate about your rental, provide customer support, improve our services, and comply with legal obligations. Specifically, we may use your information for the following purposes:
- To confirm your rental, arrange pick-up and drop-off, and issue invoices.
- To respond to enquiries, quote requests and feedback.
- To verify eligibility such as age and licence status.
- To maintain vehicle and driver records for insurance and regulatory compliance.
- To send you service updates and, where you consent, marketing offers.
How We Store and Protect Your Data
Your information is stored on secure servers with access limited to authorised staff. We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. Financial information is handled through trusted payment providers and is not stored on our servers.
Sharing Your Information
We do not sell your personal data. We may share information with our insurers, payment processors, fleet maintenance partners and legal or regulatory authorities where required by law. All third parties with whom we share data are contractually bound to use it only for the agreed purpose.
Your Rights
You have the right to access, correct, update or delete the personal information we hold about you. You can also object to certain processing and withdraw consent for marketing communications. To exercise your rights, please contact us using the details below.
Cookies and Analytics
Our website uses cookies and similar technologies as described in our Cookie Policy. These tools help us improve the site and understand how visitors find our car hire services.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at 11A Greenview Dr, Horsley NSW 2530, Australia, by phone on +61 423 405 225, or by email at Aurovia@gmail.com.